FAQ

FAQ

Frequently asked Questions

Wood Care and Finishing Wood Finishing and Care

Wall Shelf mounting. see Mounting Shelves

Items marked "Pre-Drilled" these are ready to hang. you will need screws and inserts for your walls. All pre drilled products are sent with mushroom caps to cover the holes, stained to match.

I No longer stain any products, or clear coat.

I do not paint any products

Secure On-Line Ordering With SecureNetShop

Credit cards processed by Wells Fargo Bank

PayPal Buyer purchase Protection. see Paypal

Shipped U.P.S or Postal insured f.o.b. in 4 to 7 business days. Add 1 to 2 days for stained products or multi piece orders . see Transit time

Will my order be shipped by the carrier I choose. See carrier

Canada Orders are sent USPS. This is to insure the lowest possiable brokerage fee..

Packing Materials see packing

Returns: No Problem, Within 30 Days, Full Purchase price is refunded with return of the Item. See returns

Commercial returns. A 10% restocking fee may be applied at our discretion. see returns commercial

Most special orders are shipped 10 to 14 business days. see special orders

Most pieces can be modified for little or no additional cost see modify

Personal checks are accepted but not shipped until cleared.

Pay by check just use the shopping cart and print out an invoice and mail in with your check. Or use our Mail Order Form

E-Mail Orders

I will need your card #, Expiration date, Your name and address. Your order, and address you want it shipped to.

For special orders: contact us with Specifications for Price Quote. Include your zip code and exact width height, length. ect.

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PayPal Buyer purchase Protection

If you use Paypal you have the option to Purchase buyer protection.

Most special orders are shipped 10 to 14 business days.

Special orders build time is subject to the availability of time. As these take longer than a stock product. Special order wall shelves and racks will not be pre-drilled unless I am asked to do so.

Will my order be shipped by the carrier I choose.

In very limited circumstances I will need to change Postal to UPS because of the size or quantity ordered. You will be notified if this is going to happen

All pieces can be modified for little or no additional cost

I can change the size slightly, larger or smaller to suit your needs. If you want a foot longer or a added shelf, ect. This is not a modification but a special order. This is no problem but the price will reflect the differences in materials, time and shipping. Remember to send your zip code when inquiring about a special order.